Returns & Exchanges
At Mott Optical Group, we want you to love your new eyewear; if you are not completely satisfied, we offer a 30-day return policy for most frames and non-prescription sunglasses. Please ensure items are in their original, unworn condition with all packaging included to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer service team or visit any Mott Optical Group boutique location with your order number and proof of purchase to start the return process.
Prepare the Package
Securely pack your eyewear in its original branded case and box, ensuring all cleaning cloths, authenticity cards, and accessories are included.
Ship or Drop Off
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier, or simply hand it to a specialist at one of our retail stores.
Inspection and Refund
Once our quality control team verifies the condition of the frames, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing